5 Tips to Know How to Reduce Turnover

The Turnover or turnover corresponds to the renewal of staff within a company. These are in fact the departures and arrivals of the various employees.

This term first appeared in 1884 in the book”Railway Economy“by the British economist and statistician Marshall M. Kirkman. He used it to describe worker turnover in the rail industry.

Since then, the term has spread and become commonly used to describe employee turnover in all industries. Today, it is considered an important indicator of a company's performance.

La Job rotation or even the turnover rate, is a number or percentage that can have dramatic consequences on company costs but also on the employer brand.

Indeed, there is a real risk in not paying attention to him, economically, the replacements of employees are very expensive and talents could avoid or flee the company by becoming afraid following the numerous departures.

That is why it is important to pay particular attention to this phenomenon... but then, How to reduce turnover and therefore retain the best employees in the long term ?

In this article you will find 5 tips to consider if you want to limit your turnover.

1 - Conduct a Business Audit

The first piece of advice is, above all, to analyze your organization. What are your strengths and weaknesses?

Is your human resources management always up to date?

Does it aim to maximize the potential and contribution of employees in your organization, while taking into account their needs and expectations? Does it focus on developing and maintaining a positive work environment, innovation, organizational effectiveness, and social responsibility? Does it enable planning, training, benefits, conflict management, organizational culture development, equity, and inclusion?

If the answer to all of these questions is” YES ” then in this case your human resources management should always be up to date.

How is your organization perceived by your employees and candidates?

It is important to anticipate a favorable answer to the first question since this answer has a very great influence on this second question.

Indeed, the image of your company among your employees and candidates depends on many factors such as those mentioned above: corporate culture, reputation, human resources management practices, communication, social benefits and career opportunities offered.

It is important to know how to anticipate a positive work experience, since the image results from it. The employee must be able to maintain satisfactory relationships with colleagues as well as with high-ranking people in your structure. This will allow you to attract and retain quality employees.

Our advice: Conducting a survey will allow you to know the feelings of your employees, and if necessary, implement actions that will improve the work experience and promote your image, and more specifically your reputation.

So many pending questions that you need to know the answers to. Without conducting a business audit, new problems cannot be detected and resolved. It is a mandatory process if your mission is to reduce your turnover.

Indeed, it is a thorough and independent review of all company processes. It helps determine if the business is operating effectively and ethically.

Setting up an audit makes it possible toEnlighten choices facts about risk management, investment and strategy.

Auditing is one of the keys to understanding what is happening

Thanks to the results obtained, you will certainly determine the causes of your turnover rate. Moreover, the formula for calculating the turnover rate is quite simple, let's take the year 2022 as an example:

[(Number of departures in 2022 + Number of arrivals in 2022)/2]/Effective on January 1, 2022]

You then get a figure that corresponds to the number of employees of the company that was renewed in 2022 (in our case). However, it is only an indicator, a lot of factors such as the sector of activity affect its interpretation.

Indeed, a high turnover rate is not necessarily a bad sign, so inspect it from different angles before concluding in drama or, conversely, in success.

If you think the situation is bad, then luckily there areother tips to prevent your employees from leaving the ship very quickly.

2 - Listen to your collaborators (former and current)

Earlier we mentioned the perception that employees have of the company, this is something very important because they are a reflection of the organization. This is why employees must benefit from the best listening every year so that employees can best adapt to their needs. Their morale depends on it.

Indeed, employees are a key element of your organization and their perception of your structure has a real impact on their motivation and commitment. This has a big impact on your productivity. If you fully consider them, you won't be disappointed.

But how do you do it? Several things can be put in place: anonymous questionnaires or personal interviews to get direct feedback. You can also use engagement measurement tools (eNPS, CSAT) to see what comes out indirectly. Also remember to ask employees about the reasons for their departure (they have the right, however, not to answer you about their motivation).

It is important to give each individual a voice

Taking their views, ideas and opinions into consideration will allow you to better understand their expectations and needs and to know more precisely who you are dealing with.

Each case will bring you problems, some of which you may have been aware of while others may be completely unknown to you. Some may surprise you and allow you to face professional challenges.

However, listening alone is not enough. An employee will be happy to be heard but if nothing is done afterwards, he will only be more disappointed. This is why you should not hesitate to be proactive by applying concrete solutions. He must have the feeling of being fully appreciated within your organization.

3 - Strengthen the work environment to improve your QWL

You might think that simply increasing pay is enough. But know that this is no longer necessarily what your staff is looking for today. He expects a lot more from you. Indeed, more and more professionals are looking above all for a good quality of life at work, know that offering your employees significant advantages is one of the 3 keys to attractive recruitment.

According to the terms of the National Interprofessional Agreement Act, this term refers to and groups under the same title actions that make it possible to reconcile both the improvement of working conditions for employees, the quality of service, and the overall performance of companies.

The work environment is a lever for this since, according toIDET (formerly ARSEG), the work environment is the set of material conditions, services and resources made available to employees to carry out their work.

It is important to make it favorable. A positive work environment will avoid tensions within your teams and a drop in motivation. You therefore have an interest in investing in the creation of an optimal working environment for your employees: efficient technologies, well-being activities, etc.

So maybe it's time to set up the Flex Office and/or the teleworking in your organization in order to bring a balance between private and professional life to your employees? Or simply to offer training to your staff? Nor should you overlook the perspective of evolution, which is very important for new generations of employees, which can lead to greater loyalty.

In addition, establish SMART nature objectives can help your employees to locate themselves in relation to their tasks in the company.

It is an essential mission for your organization. They help them to focus better on their work and to work effectively. Being measurable goals, they allow employees to monitor their progression and therefore to assess their performance.

It is a necessary step to achieve goals in a timely manner since it allows them to: Adjust accordingly. It is very satisfying for an employee to be able to correct mistakes in a practical and simple way.

SMART goals

However, all these approaches are individual, so it is necessary to diversify them so as not to neglect the collective spirit. Indeed, according to a study by Harris Interactive/APEC, 78% of employees prefer to work in a team.

Organize regular team building moments or simply team meals (without even going to a restaurant!) , these moments of sharing can make a difference, they will bring cohesion and creativity to your business.

These are precious moments that will also help reduce stress. It is important to carry them out on a regular basis and to ensure that they do not become a constraint for employees. Everyone should be able to decide whether to participate or not. Certain personal and hourly obligations could block the employee.

4 - Ensure internal communication

Now you have brought change to your business. However, information should not be withheld. Remember to inform employees, this element is even more important if you are in a large company.

Taking actions to reduce your turnover rate also involves a communication campaign, otherwise, this project could not bring anything. If you don't have the time but you have the financial resources, ask a service provider to carry out an internal campaign.

Conversely, the digital is your friend, nothing prevents you from sending an email to each employee or informing managers so that they can share information within their team.

All of this is important for these changes, but not only. Communication should take place regularly through group meetings, newsletters or an intranet portal so that everyone knows the news from their workplace. You can also give them access to a space to talk so that they too can communicate. Transparency is a strong point of this plan.

This will help to retain them and to see your business as a second family.

The ambassador accentuates the company's internal communication

As soon as this is the case, you will certainly have volunteers to be ambassadors. That is, people who are ready to share your corporate culture with your potential future talents.

Having ambassadors can be a great way to strengthen your employer brand and recruit quality talent who share your company's values and goals. It can also contribute to improving the integration of new employees by creating a welcoming environment and promoting adherence to the corporate culture.

In the same vein, we consulted nearly 69 experts to give you the keys to a attractive employer brand.

By downloading this free guide you will get:

• Feedback from 69 employer brand specialists
• The 4 main attractiveness factors
• Recommendations by type of business

Download the free HR guide: How to boost your attractiveness?

5 - Choosing the right candidates and ensuring a good integration period

If you've followed all of our previous steps and tips to the letter, there's only one left to tackle. If everything goes like clockwork in business, it has to last.

For that, What could be more important than choosing the right people to recruit and doing so in the best possible way? Of course, a face-to-face interview is recommended but that's not the most important thing here.

As it turns out, the needs have changed. It's obvious that degrees are important but Soft Skills They are just as well. The proof is: the report of the”Global Talents Trends“from LinkedIn published in 2019. This one reveals that 89% of recruitment mistakes are linked to soft skills.

Then you understand that skills priorities have changed. Now, you need to define the soft skills to prioritize and luckily, we have created a top 10 of the most important in 2024 to help you.

However, a talent could only be presented in declarative form, which is why it is important to set up an Assessment solution. in order to assess his skills.

After several years of R&D with researchers in Psychology and Neuroscience, we imagined Yuzu : one New Generation Assessment Center, specialized in the assessment of soft skills (the famous soft skills).

With Yuzu, talents are immersed in scenarios developed with the latest technologies of the Video game.

The evaluations, on the other hand, are accessible to all profiles thanks to simplified orders and cloud technologies (all you need is a computer and an internet connection to be evaluated).

Recruit the best candidates with Yuzu

The advantages of our solution:

• One candidate experience exceptional for boosting your employer brand;
• A solution accessible to all to ensure equal opportunities;
• A decision support tool to detect and promote interpersonal skills.

Whether it's for your recruitment process Or of internal mobility, we are transforming the assessment of Soft Skills In a moment Loud and playful.

Finally, it's about being honest with candidates on the overall functioning of your business. The classic mistake consists in overselling the company and the contrast that we find with reality, once the employee is recruited, can largely disappoint the new recruit.

It is thanks to a quality recruitment process that the candidate will feel confident during their integration. Moreover, remember to value themainstreaming, it will allow your recruit to start under the best conditions and increase your chances of retaining them.

To remember

In this article, we wanted to give you all the keys to reducing your turnover. The latter must be addressed in a strategic manner and be a subject of renewed practices (to avoid departures).

It falls under a comprehensive development ranging from life management in business to your integration process. All of this affects the morale of your company employees during the year (and therefore their loyalty).

As you can see, there are many possibilities and tools to establish a effective strategy. It should be borne in mind that your employees are the main asset of your company.

By adapting these 5 tips to your goals, you will have the keys to ensure a sustainable life for your organization.

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